Xiamen International Bank released the first Overseas Chinese Financial Service Standards to promote the standardization of Overseas Chinese Financial Services
Recently, Xiamen International Bank released the first overseas Chinese financial service standard in the banking industry – “Xiamen International Bank Co., Ltd. Corporate Standard – Overseas Chinese Financial Service Standard” (hereinafter referred to as “Overseas Chinese Financial Service Standard” or “Standard”). The standard refers to the relevant national and financial industry standards, and combines the actual situation of the industry to establish a comprehensive overseas Chinese financial service system including overseas Chinese financial corporate customers, individual customers, and interbank customers. The establishment of “standards” is of great significance for promoting the standardization and professional development of overseas Chinese financial services. At present, the Overseas Chinese Financial Service Standards have been officially announced on the official website of Xiamen International Bank and the “Enterprise Standard Information Public Service Platform”.
Relevant persons said: “Overseas Chinese Financial Service Standard” is an industry service standard that helps Overseas Chinese Financial to improve in the direction of specialization, standardization, and standardization, and is conducive to the overall healthy development of Overseas Chinese Financial. This standard will effectively mobilize all sectors of society to jointly help the development and growth of overseas Chinese finance, and further enhance the scale of overseas Chinese capital to expand investment in China.
The “Standard” has made detailed explanations and regulations on OCBC Financial in terms of service and organizational structure, and clarified that Xiamen International Bank is oriented by the needs of OCBC Financial customers and provides fund management, payment and settlement for overseas Chinese enterprises, institutions, individual customers, and peer institutions. , investment and financing and consulting services. At the same time, it will continue to promote online and offline service upgrades and channel construction, increase the layout of characteristic service outlets, and improve customer experience. In terms of organizational structure construction, Xiamen International Bank is required to take measures such as improving the organizational structure, introducing and training professional talents, and providing exclusive services for overseas Chinese-related customers. In addition, the “standards” also have detailed regulations on the cultivation of the professional quality of employees.
The “Standard” has received professional academic guidance from the National Finance and Development Laboratory, and has aroused enthusiastic responses from overseas Chinese enterprises and overseas Chinese circles. Many well-known industry authorities and representatives of overseas Chinese enterprises and overseas Chinese circles have sent congratulatory letters and congratulatory messages. Personages in the overseas Chinese community said that Xiamen International Bank has been cultivating the hometown of overseas Chinese for many years, serving overseas Chinese, and has carried out many innovations and attempts in related fields. The release of the “Overseas Chinese Financial Service Standards” is of great significance in leading the improvement of the quality and efficiency of overseas Chinese financial services, promoting business transformation, creating business characteristics, and serving major national strategies.
It is understood that Xiamen International Bank is the first Sino-foreign joint venture bank with an overseas Chinese investment background in New China. The “Overseas Chinese Gene” is inherent, and has gradually become an important financial institution connecting Fujian, Hong Kong and Macau and serving the overseas Chinese economic circle in the course of years of development. strength. The relevant person in charge of Xiamen International Bank stated that the release of the “Overseas Chinese Financial Service Standards” is an important step in the bank’s establishment of a professional business model for Overseas Chinese Financial. In the general direction, extend the tentacles of overseas Chinese financial services, provide distinctive and finely differentiated services for overseas Chinese, overseas Chinese, overseas Chinese businessmen and overseas Chinese enterprises, improve service levels in all aspects, and bring customers a “warm heart, peace of mind, heart, peace of mind, and caring” service experience .
