“Coin Purse” is here – Tianjin Rural Commercial Bank takes multiple measures to improve payment convenience
In order to thoroughly implement the “Opinions of the General Office of the State Council on Further Optimizing Payment Services and Improving Payment Convenience”, fully implement the political and people-oriented nature of financial work, further serve the society and people’s livelihood, and optimize the business environment, recently, Tianjin Rural Commercial BankThe “coin wallet” exchange business was launched to fully ensure cash supply and continue to improve payment service levels.
You can exchange whole and small amounts as you like, and you can pay in small amounts without any worries.
The “coin purse” exchange business not only provides “instant redemption” standard coin purses with fixed amounts of 300 yuan, 500 yuan, etc., but also tailors different amounts and multiple channels for customers based on the actual needs of the majority of business entities and the public. The high-quality service of appointment consultation and quick response allows customers who need small change to realize the “freedom of small change”. Since the launch of the “coin purse” business on April 1, the bank has exchanged more than 20,000 coin purses and has established long-term service cooperation with key business scene entities such as taxis, hospitals, tourist attractions, and public transportation that collect large amounts of change. relation. In addition, the bank continues to increase its efforts in recycling residual coins, improves the full-process cash service working mechanism, and strives to solve the problem of “difficulty spending residual coins and difficulty saving change” for ordinary people.
Intensive cultivation of fertile rural soil and precise services for rural revitalization
As the main force in serving “agriculture, rural areas and farmers”, Tianjin Rural Commercial Bank has 373 business outlets in rural areas of our city. It continues to extend the perspective of rural financial services, organizes employees to set up publicity teams to sink to the grassroots level in villages and towns, and through streets and alleys, Through in-depth research and analysis, we have visited more than 5,800 business entities since October 2023 and conducted situational speeches, etc.happy to hearPublicity form to popularize financial knowledge face-to-face to customers in agriculture-related areas. At the same time, more than 2,000 financial service stations covering 3,000 villages in the city have been organized to continue to provide nearby customers with convenient payment services such as cash deposits and withdrawals, “coin purse” exchanges, and payment of water and electricity bills, telephone bills, and traffic fines, building the city’s largest The most comprehensive inclusive financial payment system,Through diversified payment services, payment services are guaranteed for business entities and rural people.
Respect the elderly, care for the elderly, provide high-quality, efficient and warm services
The bank actively creates an aging-friendly service environment. Each branch is equipped with barrier-free passages, charity windows, charity seats, and is equipped with reading glasses, medicine kits and other convenient equipment.And during the peak period of pension disbursement, dedicated personnel will guide elderly customers to handle pension cash withdrawal business.;To help the elderly bridge the “digital divide”, focus on high-frequency use functions for elderly customersLaunched a large-print version of mobile banking to provide “face-to-face” online video banking services for elderly customers; for the elderly who have limited mobility and are unable to go to branches to handle business, we made full use of mobile devices such as mobile PADs to provide door-to-door services such as identity verification and social security card replacement. ,Improve service experience for the elderly. At the same time, special activities such as “I Taught My Parents to Play with Mobile Phones”, “RMB Stories” and “Anti-Counterfeit Superboys” are carried out to use methods that the elderly can understand, hear and remember.Popularize RMB knowledge, anti-counterfeiting knowledge, and financial risk prevention knowledge, and has served more than 10,000 people since this year.
Next, Tianjin Rural Commercial Bank will focus on “continuously optimizing the cash payment environment” to further optimize the payment environment and payment convenience, guide business entities to respect the public’s right to choose payment, and enhance the public’s sense of gain and happiness in financial payments.
