Tianjin Mobile held a kick-off meeting for the recruitment of heart-level service experience officers

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On August 28, China Mobile Tianjin Company (hereinafter referred to as “Tianjin Mobile”) held the Tianjin Mobile Heart-level Service Experience Officer Recruitment Launch Meeting and the Opening Ceremony of the Digital Intelligence Future Experience Hall. Sun Jinqing, Director of the Information and Communication Management Division of Tianjin Communications Administration, Zhang Zheng, Secretary-General of Tianjin Consumers Association, Ma Jun, Deputy Secretary-General, Zhu Zhe, Deputy General Manager of Tianjin Mobile, and representatives of some media and partners attended the event.

With the theme of “Digital New Consumer Service Heart Experience”, this event hired professionals from different fields to serve as “heart-level service experience officers”. China Mobile continues to improve service quality to better serve customers in Jinmen and enjoy a better life in China Mobile.

　　Sun Jinqing, Director of the Information and Communication Management Division of Tianjin Communications Administration

　　In his speech, Sun Jinqing, Director of the Information and Communication Management Division of the Tianjin Municipal Communications Administration, fully affirmed Tianjin Mobile’s contribution to the development of the city’s information and communication industry and the improvement of the city’s people’s information service quality.put forward three expectationsFirst, on the basis of launching the “Ten Commitments of Heart-level Service”, continue to upgrade service capabilities; second, give full play to its own advantages and build an omni-channel service system; High-level service with more surprisesContribute to the construction of a socialist metropolis in our city.

Zhang Zheng, Secretary General of Tianjin Consumers Association

Zhang Zheng, secretary-general of Tianjin Consumers Association, pointed out that this event fits the theme of “boosting consumer confidence” in this year’s consumer rights protection year, and reflects Tianjin Mobile’s original intention of establishing a customer-centric business. The city has made positive contributions to creating a safe and comfortable consumption environment, leading the demand for new information services, and boosting the confidence of consumers. It is hoped that Tianjin Mobile will continue to improve service quality, enhance service capabilities, enrich product supply, and expand consumption boundaries through this event, so as to better serve the city’s high-quality development.

Zhu Zhe, Deputy General Manager of Tianjin Mobile

Zhu Zhe, deputy general manager of Tianjin Mobile, said that as a central enterprise in the field of network information, Tianjin Mobile shoulders the important task of helping our city build a socialist modern metropolis in an all-round way, “the main force in the field of network information” and “the vanguard of digital and intelligent transformation”. Benchmarking the requirements of the “Ten Actions” in our city, Tianjin Mobile has built a new type of information infrastructure and a new type of information service system, focusing on building a “four refined” operation system, comprehensively promoting the integration and innovation of information and energy, and accelerating the promotion of products from a single model to The rapid expansion of CHBN integration continues to meet the digital consumption needs of the majority of people in Jinmen.

A total of 16 “heart-level service experience officers” were hired at the event site. Huo Kai, the representative of the heart-level service experience officer, said that it is an honor and a responsibility to be a “heart-level service experience officer”. High-quality, convenient and secure mobile information services benefit more users.

During the event, Tianjin Communications Administration, Tianjin Consumers Association, relevant leaders of Tianjin Mobile and representatives of heart-level service experience officers jointly pressed the start device. The new information service system of “connection + computing power + capability” empowers thousands of industries and shares a new chapter of mobile life.

It is reported that Tianjin Mobile released the “Ten Commitments for Heart-level Service” at the beginning of this year, starting from 5G network, gigabit broadband, home broadband installation and maintenance, government and enterprise services, 5G purchase, active reminder, clear consumption, silver hair service, and exclusive service And ten dimensions of real-time online, promise to provide customers with a 10-point satisfactory service experience.

In the future, Tianjin Mobile will continue to adhere to the customer-centered development concept, deeply operate the “four refined” operation system of high-quality network, meticulous service, smart solution, and wonderful products, and enrich and expand new scenarios, new spaces, and new models of digital consumption, so that The majority of customers can better enjoy the better life of informatization, and empower the high-quality development of Tianjin with the power of digital intelligence. (Wang Shi, Luo Xiahua)

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