Pacific Property & Casualty Tianjin Branch launched the “3?15” Consumer Rights Protection Education Publicity Week
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In March of Yangchun, everything is revived and full of vitality. During the “3.15” Consumer Rights Protection Education Publicity Week in 2023, Pacific Property & Casualty Tianjin Branch closely focused on the theme of “Building an Honest Consumption Environment and Boosting Confidence in Financial Consumption”, advancing both online and offline, focusing on “one old, one old” To focus on key groups such as “one less and one new”, carry out educational and publicity activities through various channels and forms, actively implement the culture and concept of consumer rights protection centered on “CPIC Services”, and demonstrate CPIC’s “responsibility, wisdom, and warmth”.
CPIC service officer, we are on the move
In recent years, the company has continued to strengthen the leading and leading role of service officers in the protection of consumer rights and interests. The experience service officer team composed of the general manager of the branch, the head of the consumer insurance sub-management and the heads of each business organization, will be on the “3.15” During the education and publicity week, personally participate in a series of activities such as “listen to the voice, listen to you”, “approach the customer, do it with heart”, “take the initiative and lead strongly”, walk to the customer, perceive the pain points of service experience and process blockages, and effectively improve service quality.
Pay attention to special groups and realize consumption fairness
The company fully pays attention to strengthening the protection of “one old, one young, one new” and the rights and interests of the disabled. In the company’s business workplace, it goes deep into communities, schools, markets, construction sites and other places to actively carry out educational and publicity activities, focusing on publicizing the eight major rights and interests of financial consumption. Through typical cases Interpretation, using easy-to-understand language to help consumers better learn and understand financial knowledge, enhance consumers’ awareness of protecting their own legitimate rights and interests and risk prevention awareness, and effectively enhance consumers’ sense of gain, happiness, and security.
Promote digital finance and expand publicity forms
The company carries out educational activities in a multi-faceted and three-dimensional manner by “online + offline” according to local conditions. Relying on digital and intelligent tools, the company promotes the education and publicity of financial digital transformation, and makes full use of digital technology to expand the breadth and depth of education, publicity and services. During the event, the company’s official Weibo, official website, APP, etc. successively launched “Speaking about insurance with cases”, “Quiz with prizes, waiting for you to fight”, “Eight rights of financial consumers sand painting video”, “Insurance education VR exhibition hall fun” and so on. Through various forms of education and publicity and multi-channel publicity, financial consumption knowledge is popularized, CPIC’s service measures are publicized, and a healthy and harmonious financial consumption environment has been created.
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