IQOO7 received a lot of complaints due to problems such as burning the motherboard and being unable to connect to wifi
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“Full sensory control”, “Sales data exceeded 200 million within 11 hours of launch”, “Creating IQOO sales record”… In the past, IQOO7 mobile phone was also placed high hopes by IQOO, and it was regarded as the “pioneer” to hit the mid-to-high-end market.
However, it is this mobile phone that has recently been reported by a large number of consumers-frequent heating, automatic shutdown, and inability to connect to wifi and other problems.
A reporter from Nanduwan Finance Agency noticed that there have been a large number of complaints about motherboard failures of IQOO7 mobile phones in major forums and communities recently. Some users reported that the price of replacing the motherboard is as high as 1,500 yuan or more, “iQOO’s quality has been so unbearable in just two years.”
Regarding this news, on May 24, a reporter from Nanduwan Finance and Economics Society interviewed IQOO. As of the morning of May 25, the latter still had not responded.
Xiao Jinyang, a lawyer from Guangdong Hebang Law Firm, told the Nanduwan Finance Agency reporter that if there is a large-scale problem with the same batch or the same model, it may be a defect in the entire product. This phenomenon may be caused by the mobile phone when it leaves the factory. It is not caused by human use. Even if it is out of warranty, it is recommended that the manufacturer provide preferential repair or recall.
IQOO7 frequently has the problem of “unable to connect to Wi-Fi”
After-sales service center: the motherboard is burned out
In January 2021, IQOO launched the flagship machine IQOO7 as the opening masterpiece of 2021. According to public information, the IQOO7 with the slogan “full sense control” supports 120W fast charging, is equipped with a Qualcomm Snapdragon 888 processor, and is priced in the range of 3798-4198 yuan. It is also the official game machine for the 2021 King of Glory KPL Spring Competition.
At that time, IQOO7 was also popular for a time. A reporter from Nanduwan Finance Agency searched and found that the official Weibo of IQOO mobile phone once stated that the sales of IQOO7, which was officially released on January 15, 2021, had exceeded 200 million yuan in just 11 hours. One day later, on January 16, 2021, the official Weibo of IQOO mobile phone posted again saying that IQOO7 “created an IQOO sales record”. Today, the price of the phone is still firm. On JD.com, the price of a new phone is still more than 3,000 yuan, while the price of a “90% new” second-hand phone is also more than 1,600 yuan.
Recently, however, a reporter from Nanduwan Financial Society noticed that a large number of consumers reported on the black cat complaint platform that their IQOO7 mobile phones frequently restarted and the Wi-Fi connection could not be connected.
Some consumers said that the above problems occurred on May 14 this year. “After updating the system, shutting down and restarting, I found that the situation did not improve, and the Wi-Fi of the mobile phone could not be turned on at all in the next few days.” Browsing Weibo, Zhihu and other platforms found that many users have similar situations. When it was sent to the official after-sales service center for inspection and maintenance, it was told that the main board had burned out and needed to be replaced. The after-sales service center proposed two options, one was to replace the main board at its own expense 1,500 yuan, and the other was to increase the price by 1,600 yuan to trade in the old one for the new one.
The consumer said, “I disagree with these two solutions. This is obviously a defect in the manufacturer’s design that caused the motherboard to burn out. Why should our users pay for this. I need the manufacturer to replace the motherboard for the user free of charge, not Let the user bear the cost.”
Some consumers also said that “just” after updating the latest mobile phone system, the mobile phone became overheated and the system freezes, and the mobile phone continued to restart, and the screen crashed. After he sent it for repair, he was also told that the motherboard needed to be replaced. “A group of users have the same problem. Isn’t this a product problem? Asking customer service is an answer to me and suggesting that I replace the motherboard. Is this the only way to solve the problem?” The consumer believes that this is clearly the iQOO mobile phone system and the quality of the mobile phone question.
In addition, a reporter from Nanduwan Finance and Economics noted that under the topic of “iQOO” on Sina Weibo, a large number of users also frequently left messages saying that the above-mentioned problem occurred in the IQOO7 mobile phone recently. : QOO7 mobile phone must burn Wi-Fi for two years, right? I just watched the fun before, but I didn’t expect it to be my turn this time.
Replace the motherboard cost up to 2300 yuan?
Users call for free repairs
According to the revelations of netizens, at the end of last year and the beginning of this year, iQOO7’s “mainboard replacement” plan was as high as 2,000 yuan or more. Some netizens even said that the price given by the official after-sales service center at that time was 2,300 yuan. In the recent complaints in May, some netizens said that the current “replacement motherboard” plan has “reduced the price” to about 1,500 yuan.
In this regard, the reason why iQOO7 frequently has similar situations, some insiders have analyzed, this may be that the Qualcomm Snapdragon 888 chip processor on iQOO7 has too high power consumption and heat generation, and the Wi-Fi module is located not far from the CPU. The cause of Wi-Fi burning should be that the heat of the CPU leads to poor contact with the pin responsible for communication/Wi-Fi.
A reporter from Nanduwan Finance and Economics noted that most of the above-mentioned mobile phones that reported problems were purchased in 2021. According to the Three Guarantees policy, the warranty period of mobile phones is stipulated in the regulations as one year, and within one year from the date of purchase, valid certificates will enjoy free warranty services. This also means that if there is a problem in the near future, it is likely that these iQOO7 have been out of warranty.
In this regard, some netizens did not deny that the mobile phone has been out of warranty, but they said that although the mobile phone has been out of warranty, such a large-scale problem is obviously a quality control problem caused by a defective design, and there is no reason for the maintenance cost to make consumers pay the bill. A netizen told a reporter from Nanduwan Finance and Economics that a similar situation had occurred with Xiaomi mobile phones before, but the official after-sales policies have been introduced one after another, allowing owners of phones with problems to replace the motherboard for free. “Using the reason of over-guarantee to cover up the quality problem and let consumers pay for the quality problem is really chilling. I strongly demand that the motherboard be replaced for free.”
Previously, a reporter from Nanduwan Finance and Economics reported that the Mi 11 series was once scolded as a hot search due to quality problems. Subsequently, Xiaomi launched an after-sales policy that extended the warranty period of the mainboard of Xiaomi Mi 11 series users to 36 months.
Lawyer: It is recommended that manufacturers provide preferential repairs or recalls
A reporter from Nanduwan Finance and Economics interviewed iQOO on why the above phenomena occurred in iQOO7, and what kind of solutions will be introduced to consumers in the future. But as of the morning of May 25th, iQOO has still not responded to this.
On May 24, Xiao Jinyang, a lawyer from Guangdong Hebang Law Firm, told a reporter from Nanduwan Finance Agency that according to the “Product Quality Law of the People’s Republic of China”, “Consumer Rights Protection Law of the People’s Republic of China” and relevant regulations, commodity producers or sellers, It has the responsibility and obligation to undertake the repair, replacement and return of goods (three guarantees). At the same time, the National New Three Guarantees clearly stipulates: within the validity period of the Three Guarantees, if the product is repaired twice and still cannot be used normally, the seller shall be responsible for replacing the product of the same model and specification for the consumer with the repair records and certificates provided by the repairer. Or return the goods according to relevant regulations. In practice, if quality problems occur during the warranty period and are within the scope of the normal warranty, the operator will provide free repairs or replace corresponding accessories; after the warranty period, all problems with mobile phones can only be borne by consumers at their own expense.
However, lawyer Xiao Jinyang also said that the state encourages sellers and producers to make a three-guarantee commitment that is more conducive to safeguarding the legitimate rights and interests of consumers and is stricter than this regulation. “If there is a large-scale problem with the same batch or the same model, it may be a defect of the entire product. This phenomenon is caused by the phone’s own problems when it leaves the factory. It is not due to human use, even if it is out of warranty, it is recommended that the manufacturer It can be repaired or recalled at a discount.”
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