China Life Insurance Tianjin Branch responds to the “flood” with “speed” and fully responds to the typhoon “Dusuri”
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On July 28, this year’s No. 5 typhoon “Dusuri” landed on the southern coast of my country with a strong typhoon and became the strongest typhoon to land in my country this year. “Du Su Rui” went north after landing, and its residual circulation affected North China, Northeast China and other places, and more than 10 provinces experienced heavy rain. Before typhoon “Dusuri” arrived in Tianjin,China Life Insurance Tianjin Branch“Xun” should be “flood”, quicklyHold disaster prevention and loss prevention meetings, start emergency plans,Stand by at all times and carry out efficientlyFight against typhoons, disaster prevention and loss prevention.After the typhoon hit, the main person in charge of the branch company led a team to the disaster-stricken area to guide the on-site claim settlement, and asked for comfort and condolences, quick investigation and settlement of claims, so as to ensure that all compensation should be paid.
Pre-disaster early warning, technology empowerment to improve risk management and control
Before the storm comes,China Life Insurance Tianjin Branchvia SMSand WeChat and other channelspushed to the customerrainstormEarly warning guide, Tianjin area296 road sections with waterlogging and rainstorm car insurance claims tips, etc., according to the risk warning, the vehicle will be transferred to the low-risk area in time to reduce the risk of flooding the car. In order to minimize the loss of corporate customers, throughThe “safety prevention” disaster prevention and early warning system conducts risk surveys on enterprises in advance, puts forward opinions on risk points and supervises rectification.againstInsuredEnterprise property insurance and engineering insurance,possiblebyheavily affectedenterpriseProvide risk investigation and anti-typhoon support to help customers improve their ability to prevent typhoons and disasters.
Efficient claims settlement, opening green channels to optimize service experience
Various districts in Tianjin have been hit by different degrees of strong wind and rain,China Life Insurance Tianjin BranchAssemble for the first timeThe “Catastrophe Working Group” has opened a green claim settlement channel and is on standby 24 hours a day to fight against super typhoons. On July 29, the company received a report from the customer Mr. Zhang, affected by the heavy rain,vehicleUnable to start.The claims personnel rushed to the scene immediately, assisted in the rescue, and quickly moved the vehicle to a safe location,thenpassThe towing service disassembles the vehicle for repairs, after13 hours to complete the vehicle maintenance and close the payment.Mr. ZhangHe highly praised China Life Property & Casualty Insurance’s fast and heart-warming claim settlement service. On July 30, receivedXiqing Districtclientreport the crime,Affected by heavy rain,The house was severely damaged,Investigators get in touch with customers as soon as possible, and use two methods of video survey and on-site damage assessment to settle claims, so that customers can report the accident on the same day, and the claims can be settled on the same day.
Compensation,Support for farmland farmers“Umbrella”
Continuous torrential rains have flooded large areas of farmland and severely damaged crops. Tianjin Branch of China Life Property & Casualty Insurance went deep into the disaster-stricken areas to investigate and assess losses in a timely manner, set up a green channel for agricultural insurance claims, and effectively protected the rights and interests of disaster-stricken farmers.
On August 2, the Baodi branch company received a call from Mr. Chen, a farmer, that the rice crops were severely affected. The company immediatelyAllocate manpower to quickly carry out investigation and claim settlement,opened“Green Claims Channel”,Promise to make full compensation and do a good jobConsolation and sympathy for farmers.At the same time, withGovernment departments of villages and towns maintain close contact and keep an eye on the progress of the disaster.
In addition, in order to alleviate the situation that the phone cannot be connected in time and customers wait in line, the company launched an emergency plan in time, opened additional lines to accept customer reports and business consultations in a timely manner, and ensured that the contact center lines are smooth and the operation is stable.
China Life InsuranceTianjincityBranches strive to implement the speed of China Life, fulfill the responsibilities of state-owned enterprises, andHasIt can protect the lights of thousands of houses, help enterprises resume production and operation, and strive to minimize the loss of typhoon disasters.
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