Spring Festival tourism picks up across the board, and Jin Jiang’s hotel’s heart-warming services are well received by guests

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Tourism consumption from the Spring Festival to the Lantern Festival this year has a long-tail effect. Many people have extended the holiday and enjoyed the first long holiday in three years. According to the operating data of Jin Jiang Hotel (China), the overall occupancy rate of its hotels in Dali, Leshan, Sanya, Zigong, Xishuangbanna, Beihai and other places has remained high recently, and the local tourism enthusiasm after the Spring Festival holiday has not diminished.

In order to let tourists at home and abroad experience the festive atmosphere of the first Spring Festival under the normal control of the epidemic situation in China, and enjoy a better travel and accommodation experience, tens of thousands of front-line hotel employees in Jin Jiang Hotel (China) have always stuck to their posts, with caring, thoughtful and humanized The service has won praise from all parties, and has written heart-warming stories one after another.

Year of the Rabbit theme rooms, local New Year folk culture, Jin Jiang’s hotels are full of festive New Year flavor

Making dumplings on New Year’s Eve, writing blessings & Spring Festival couplets, welcome fruit baskets and blessing cards, lucky draws for the New Year, special souvenirs, special Chinese New Year key cards, New Year afternoon tea break… During the Spring Festival, Jin Jiang Hotels (China)’s various brand hotels All of them have launched new year-style designs full of strong traditional Chinese New Year characteristics to accompany tourists traveling from south to north to celebrate and celebrate the new year.

At Ouxia·Mediterranean Hainan Sanya Bay No. 1 Market Store, tourists can feel the strong taste of the New Year from the first moment they enter the door: southern country characteristic garlands, fiery red New Year red envelope wall, cute and interesting rabbit-themed decorations, New Year fruit plate and Hainan The special coconut candy lucky bag, from entering the store to checking out, every link is accompanied by the hotel’s New Year blessings. In addition, the hotel also specially prepared Barbie dolls, fun game consoles and other New Year gifts for each child, which won satisfactory praise from families traveling with their children. Another Ouxia·Mediterranean store located near the Xiangshan Park Scenic Spot on Binjiang Road, Guilin City provides unlimited brown sugar glutinous rice balls on New Year’s Eve, offering heart-warming New Year’s companionship to wanderers on their way home.

For the Spring Festival of the Year of the Rabbit, various rabbit-themed rooms are naturally indispensable. Some hotels of the Vienna Hotel in Shanghai have specially launched the limited number of “Rabbit” like brocade and “Rabbit” rich-themed rooms, which are very popular among tourists at home and abroad, and it is hard to find a room.

Combining traditional Chinese New Year culture with hotel services is also one of the service features of Jin Jiang Hotels (China)’s brand hotels. Jinjiang Metropolo Shaoguan Nanxiong store has prepared a set of “New Year’s feast”: there are not only cute DIY rabbit lamps, hand-cut paper-cuts full of artistic appeal, New Year red envelopes, but also ginkgo leaf bookmarks that reflect Nanxiong’s natural scenery and cultural heritage. He Nanxiong’s specialty copper spoon cakes integrate local culture into hotel services, leaving a deep impression on guests of all ages.

Focus on humanized care and provide special services, which will always move you on the way of living

Humanized care has always been one of the keywords for Jin Jiang Hotel (China) to improve service quality. This Spring Festival, the frontline personnel have left many moving moments with practical actions.

At eleven o’clock in the evening on the fifth day of the Lunar New Year, Ms. Liu from Inner Mongolia walked into the Guangyao Center Store of Yinchuan Affiliated Hospital of Chaoman Hotel with a kitten in her arms and was waiting to check in. According to the hotel’s relevant management regulations, pets are not allowed to stay, but the manager on duty understands that the guests are tired from driving all the way, it is late at night, and the guests bring their own bedding and items used by cats, etc., and finally do a good job of protecting the hotel room with cloth. Under the circumstances, the check-in problem was solved, and considerate services such as welcome fruit plate and hot milk before going to bed were provided. Ms. Liu and her party were very impressed by the customer-oriented and humanized treatment. They took the initiative to apply for the membership gift package and became a member of the Jinjiang member family.

Letting passengers arrive at the hotel conveniently, quickly and safely is also one of the humanized service details that Jinjiang people attach great importance to. As a hotel near Chimelong Tourist Resort, a popular travel destination this year, Vienna Hotel Guangzhou South Railway Station Huijiang Subway Station Branch is extremely busy this year, but it is still dedicated to helping passengers solve various emergencies. For example, during the Spring Festival, a passenger who made an appointment to check in early in the morning sent a request to the hotel for help due to difficulty in taking a taxi. The hotel staff drove the private car to pick up the guest at two o’clock in the morning and brought him a cup of hot tea, which warmed up the winter night.

We often say that behind the peaceful years are countless people’s hard work and dedication. During the Spring Festival this year, in response to the call of the Shanghai Municipal Government to support the stable and orderly operation of relevant industries and enterprises in the city, and to encourage front-line personnel such as e-commerce platforms, postal express delivery companies, and key construction projects to stay in Shanghai for the New Year, Jinjiang Inn , The Magnolia brand hotel launched the “warm star rabbit you, guarding you” caring room preferential benefits, providing convenient accommodation for all family members of employees staying in Shanghai to come to Shanghai for the New Year. Vienna International Hotel Bengbu Wanda Plaza, Kyriad Hotel Jingxian, Vienna Hotel Wuxi Railway Station and other hotels listed as “Military Station” not only provide free or discounted stays for soldiers, but also launch one or several “military themed rooms” “, each guest room is equipped with decorations and daily necessities according to the characteristics of the military camp, so that the guests staying in the hotel can have a sense of love and support for the military while on vacation.

In Zhongshan, Guangdong, the reunion in the old place after three years was moving. During the Spring Festival of 2020, all parts of the country pressed the “pause button” one after another. At that time, Mr. Ai, a tourist from Hubei who stayed at the Feng Hotel Zhongshan Tanzhou Commercial Center, stayed in the hotel for three months with his daughter who was less than one year old due to the epidemic in his hometown. . During the period, facing the unknown of the epidemic and the symptoms of cold and fever due to acclimatization, Mr. Ai was anxious. The hotel room service staff Xie Hongyun who noticed this situation took the initiative to deliver cold medicine to Mr. Ai to help him recover quickly. Three years later, during the Spring Festival of the Year of the Rabbit, Mr. Ai, his wife and daughter returned to the hotel to stay again, and embraced Xie Hongyun, who had offered a helping hand, and was moved to tears. This friendship spanning three years was precious.

Respond to the “tough battle” of Spring Festival services, and accompany hundreds of millions of passengers to spend the New Year comfortably

Details determine success or failure. For hotel practitioners, this is not only reflected in the 100% implementation of existing service standards, but also in the forward-looking thinking of travelers. At the First Affiliated Hospital of Nanchang Erqi North Road, Vienna International, based on professional management experience, Zou Yan, the owner of the store, predicted that the guests might be cold and hungry after the Ganjiang Fireworks Show this year, and most restaurants were closed on the first night of the first day of the new year. Lead the hotel staff to make dumplings, cook them and send them to the guest room that night, and send warm New Year blessings to the returning guests after watching the fireworks show.

This year’s Spring Festival is the first reunion year to say goodbye to “Chinese New Year in situ”. The return of some hotel employees to their hometowns has brought new challenges to hotel services. Faced with the pressure of tight manpower during the peak period of occupancy, all the left-behind employees of Park Plaza Changzhou take on multiple roles and rotate flexibly to fully support the positions in short supply. , the guest room department and the catering department have become the “main battlefield” where everyone gathers to fight. Xiaokang, the pastry chef who worked from night to early morning, prepared breakfast for more than 400 people, and Aunt Zhong, the housekeeping staff who rubbed her arms with bloodstains because of cleaning the rooms for a long time. It is the common epitome of the working status of countless hotel workers during the Spring Festival this year. Each of them is doing their best, everyone is working tirelessly to share the pressure on their companions, and everyone is fighting to the end for passengers to have an unforgettable and comfortable New Year.

In the sound of firecrackers, the year is gone, and the spring breeze brings warmth into Tusu. The vigorous vitality under the normalized control of the epidemic has already appeared. In the new year, Jin Jiang Hotels (China) will continue to focus on providing high-quality and diversified travel experiences for the public, and accompany everyone through the four seasons of the year to create a better new life of living together. .

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