In order to carry forward the spirit of model workers and create an atmosphere of striving for excellence, we strive to build a team of operational talents with “excellent political style, excellent business capabilities, excellent compliance awareness, professional diligence, and responsibility” to provide comprehensive, fast and comprehensive business for the entire bank. High-quality development contributes operational strength. On November 22, 2023, Everbright Bank Tianjin Branch successfully held the 2023 Operation Line Business Skills and Comprehensive Service Case Competition Finals. The director of the Payment and Settlement Department of the Tianjin Branch of the People’s Bank of China and members of the leadership team of the Tianjin Branch attended and served as judges of the competition. More than 100 people from various departments and offices of the branch, secondary branches and sub-branch presidents, and representatives of operation line employees watched the competition.
The competition adopts the team formation method of the area. After five months of skill training and preparation, the contestants passed through the area selection competition and the branch finalist competition to select the strongest players in each area to form 6 teams to participate in this competition. finals. After fierce competition in the service case finals and business knowledge competition, the sixth team (leading unit: Nanshi Branch; member units: Financial Street Sub-branch, Rongye Sub-branch, Science and Technology Sub-branch, Jiefang Road Sub-branch) finally won the team championship in this competition.
In the final round of service cases, three case works, “Facing Customers,” “Whose Fault Is It,” and “Working Together to Build Joint Prevention and Control,” respectively extend services from the counter, protect consumer rights, and fight against fraud and gambling. and other different angles demonstrated our bank’s efforts to achieve a balance between risk prevention and excellent services, showing the style of Everbright employees. The Director of the Payment and Settlement Department of the Tianjin Branch of the People’s Bank of China expressed his feelings and commented on the case display.
In the business knowledge competition, the six teams competed fiercely through required questions, quick-answer questions, and risky questions, pushing the atmosphere to a climax. The cheerleaders and the audience cheered and applauded, and talent displays such as fancy money counting were even more exciting. It’s eye-catching.
Through this year’s business skills training, expert cultivation, service case competition and other activities, the operation team has been further trained, team morale has been improved, and more Everbright operators have been encouraged to work hard and move forward, contributing operational value to building a first-class wealth management bank !