We protect your rights丨”3.15″ consumer rights protection publicity week is coming!
Recently, the China Banking and Insurance Regulatory Commission organized the “3.15” consumer rights protection publicity week to“Together build an honest consumer environment and boost financial consumer confidence”Guided by Xi Jinping Thought on Socialism with Chinese Characteristics for a New Era, fully implement the spirit of the 20th National Congress of the Communist Party of China, implement the deployment of the work conference of the China Banking and Insurance Regulatory Commission, solidly promote the protection of financial consumers’ rights and interests, build a harmonious and healthy financial consumption environment, and enhance Consumer satisfaction, focusing on improving the financial literacy of the people and boosting financial consumer confidence.
Ping An Annuity Insurance Co., Ltd. has responded positively. All branches have prepared and arranged various warm-up activities, and will continue to carry out activities around the following four themes:
Emphasis on financial knowledge education to enhance consumer confidence
Do a good job in the education and publicity of financial consumer protection and financial service policies, and popularize the eight basic rights of consumers, so that consumers can fully understand their own legal rights and responsibilities. Unblock channels for consumer rights protection, improve complaint handling and dispute resolution protection mechanisms, provide reminders on hot complaint issues such as misleading sales and difficulty in claim settlement, guide consumers to protect their own financial rights and interests in reasonable and effective ways, and prevent infringement by illegal intermediaries and illegal acts.
Focus on investor appropriateness education
Efforts to reveal the essence of financial fraud such as capital preservation and high interest
Continue to regulate its own marketing and promotion behaviors, and prevent frequent financial disputes from the source. Help consumers know and understand insurance and its protection functions, and guide consumers to purchase products according to their own family and personal needs. At the same time, pay attention to reminding financial consumption risks, focus on carrying out risk warnings and educational publicity for financial fraud activities such as investment in pensions, telecommunications and network fraud, virtual currency, etc., to help consumers stay away from illegal financial activities such as fraud, misleading, and illegal fundraising.
Solidly promote the construction of integrity culture in the banking and insurance industries
Promote fair and orderly financial markets
Adhere to the bottom line of integrity management, with the purpose of improving the industry’s awareness of integrity and credit level, and improving the financial market environment, continue to promote the construction of an integrity culture in the banking and insurance industries, and form a strong atmosphere of honor for trustworthiness and shame for dishonesty among leaders and employees, and between employees , Make honesty and trustworthiness a conscious behavior norm, promote the general enhancement of integrity awareness, solidly implement the construction of integrity culture, and significantly improve the industry’s credit environment.
Focus on financial education in key areas and special groups
Improve financial service satisfaction
Strengthen the focus on key areas and special consumer groups, provide consumers with more convenient and diverse financial knowledge and service choices, and enhance consumer satisfaction. The first is to enhance the radiation and coverage of financial education in key areas such as rural areas, remote areas, and ethnic minority areas. The second is to focus on the improvement of financial services for key groups such as “one old, one young, one young”. The third is to rationally use digital technology to increase the breadth and depth of financial education and publicity.
In order to do a good job in protecting the rights and interests of consumers and provide warm financial services, Ping An Annuity will expand to“We protect your rights”As the theme, continue to carry out a series of missionary activities.