Twenty years ago, China Life Group’s life insurance company was successfully listed overseas, setting the world’s largest IPO that year, and returned to domestic A-share listing three years later. In the 20 years since its listing, China Life Insurance Company has always adhered to the leadership of the Party, adhered to the original mission of “insurance is surnamed Bao” and “insurance is for the people”, and has always adhered to the core corporate cultural concept of “become a person, be a person, be a person, be a person, be a person”, and be the “insurance agent” for a better life for the people. “Guardian” and “Builder” of Beautiful China. Over the past 20 years, along with the growth and development of China Life, generations of China Life people have moved forward with their mission in mind, actively participated in the trend of the times in which the insurance industry serves the national economy and people’s livelihood, and strived to paint a picture of the times in which insurance benefits the people.
“?“Teng Team” was established in 1999. It is the “standardized operation” benchmark marketing team of the Guangzhou Branch of China Life Insurance Co., Ltd. (hereinafter referred to as “China Life Insurance Company”). After more than 20 years of development, the team’s human resources have exceeded There are 1,200 people, and founder Wang Xiaozhen has grown with the team all the way and has also achieved her own “?“Teng” life.
When she was 17 years old, Wang Xiaozhen left school and first worked in a supply and marketing cooperative in the town. Later, she and her friends, who loved beauty, founded their own barber shop in partnership. A year later, the song “Go east, west, south, north, and middle, get rich in Guangdong” spread across the land of China. Young people from all over the country went south to pursue the “Guangzhou dream”, and Wang Xiaozhen was one of them. However, the cruel facts soon taught this girl who was full of fantasy a lesson.
When she arrived in Guangzhou, Wang Xiaozhen discovered that it was hard to find a job, let alone “making a fortune”. After several months of wandering around, Wang Xiaozhen reluctantly joined a local real estate company. However, unable to find a sense of belonging and accomplishment, she knew that this job was not a long-term solution. By chance, she came into contact with the insurance industry. Like many “newbies”, she was unfamiliar with and curious about this industry. With a “give it a try” mentality, she decided to join the sales team of China Life Insurance Company. This has lasted more than twenty years.
As one of the first batch of salespeople engaged in the insurance industry in the country, Wang Xiaozhen’s insurance career path has not been smooth sailing. When she first arrived in Guangzhou, because she was unfamiliar with the place, her performance never improved even though she insisted on visiting strange customers every day. In order to encourage her, her friend did not hesitate to apply for an education insurance from her. It was this trust that gave Wang Xiaozhen the courage, “If you don’t even understand the product content and can’t provide good services, how can you deserve the trust of your friends?” She secretly made up her mind to work hard to improve her professionalism. , she plunged into the ocean of insurance knowledge.
One policy after another, one claim after another. Wang Xiaozhen constantly sums up experience and lessons, looks for deficiencies in the customer service process, and strives to make her services more professional and more in line with customers’ protection needs. Relying on her hard work, sincerity and continuous improvement of professional knowledge in the insurance industry, Wang Xiaozhen’s career has ushered in a turning point and breakthrough. In 2007, she won the “Million Star” honor for the first time. In her subsequent career, she successively won the “Insurance Expert Gold Award” at the Shanghai IMA International Insurance Festival, the “Leading Director Award” of the head office, the International Dragon Award IDA “Excellent Supervisor Platinum Award”, a MDRT member of the Million Dollar Round Table, and served as the general manager. Vice president of the company’s individual insurance elite club and lecturer at the World Chinese Insurance Conference. To date, Wang Xiaozhen has served more than 7,000 customers and provided insurance protection for customers exceeding 6.15 billion yuan.
Speaking of the most impressive claims settlement case in her career, Wang Xiaozhen recalled a 40-year-old male client she once served. The client unfortunately passed away due to stomach bleeding due to years of drinking, leaving his wife alone with three young children. Children, and a mortgage of more than 100,000 yuan that has not yet been paid off. Fortunately, the customer purchased an insurance product from China Life Insurance before his death. When an accident occurred, the compensation provided a ray of warmth to this desperate family. At the moment when the compensation was sent, Wang Xiaozhen felt mixed emotions as she looked at this family that had rekindled their hope in life. “At that moment, I felt strongly that the industry I was engaged in could actually do something for others and a family. ‘Insurance for the people’ is not an empty phrase.” This also strengthened Wang Xiaozhen’s determination to work in insurance. The determination of the industry to shine.
The 20 years of ups and downs cannot be separated from partners who support each other. From a small mountain village, Wang Xiaozhen has gradually established herself in big cities, achieved brilliant results, and built a high-quality team. “?“Teng Team” has five major functional groups. Within the framework of the functional groups, we standardize work processes, cooperate with each other and supervise each other, fully protect the rights and interests of customers, and provide effective system support for team operation and management. Currently, the team is mainly distributed in Guangzhou In the three branch companies in the core urban areas of Tianhe and Haizhu District, the average age of team members is 34 years old, and 54% of the team members have a college degree or above.
Time flies like an arrow, and the sun and moon fly like a shuttle. Looking back on her journey, Wang Xiaozhen said, “Even if I have no innate advantages, even if I start from scratch, I still have a dream as beautiful as a sea of flowers in my heart, which inspires me to work hard step by step, in a down-to-earth, positive and optimistic manner.” In the company On the occasion of the 20th anniversary of listing, she sincerely wishes that the company will develop better and better. She also hopes that her team can shine on the stage of China Life, configure risk protection for more families, and contribute to a better and happier life for the people. !
(Picture: Wang Xiaozhen)