On the 11th, the reporter received a report from Ms. Citizen Si that her China Construction Bank card was swallowed when checking the ATM machine of Shanghai Pudong Development Bank Power Branch. With the card holder certificate issued by China Construction Bank, she went to Shanghai Pudong Development Bank to ask for the bank card, but was rejected. She and the bank staff During the dispute, her mobile phone fell to the ground with a black screen, the motherboard was broken, and the information was lost.
Ms. Si said that at noon on the 8th, she found a CCB bank card that had not been used recently and wanted to check the balance, so she went to the ATM machine of Shanghai Pudong Development Bank Power Branch to check.
“As soon as I inserted this China Construction Bank card, the card was swallowed by the ATM machine. At that time, I immediately went to the lobby manager of Shanghai Pudong Development Bank to explain the situation and asked to return the card. She told me to go to the CCB where I opened the account to issue a card holding certificate and come back to pick up the card. But when When I came back to pick up the card after issuing the certificate, the staff still refused to return it and said that they would invalidate my stolen CCB card.” Ms. Si said that at that time, several Shanghai Pudong Development Bank staff members surrounded her and they were arguing. The woman’s phone fell to the ground and the screen went black and became unusable.
Ms. Si contacted the Shanghai Pudong Development Bank customer service and the Provincial Banking Regulatory Bureau, but the Shanghai Pudong Development Bank Power Branch always refused to return the swallowed bank card. “My newly bought Xiaomi mobile phone was inspected by maintenance personnel and confirmed that the main board was broken. It costs more than 1,000 yuan to replace the main board, and all the information in the mobile phone is gone.” Ms. Si said that the information in the mobile phone is very important. If the information is lost, the loss will be great.
The reporter contacted the customer service of Shanghai Pudong Development Bank about this. Mr. Yuan, the on-site supervisor on duty, recorded the situation and said: “I will report this situation to the relevant departments, find out the situation as soon as possible, and contact Ms. Si. The results will be reported back in time.”
On the morning of the 12th, the reporter contacted the Shanghai Pudong Development Bank Power Branch again about the matter. A female staff member said, “We are aware of this matter and are reporting it to the leaders and strive to resolve it as soon as possible. We will provide you with the results in a timely manner.”
Lawyer’s point of view:
Shanghai Pudong Development Bank has no right to seize depositors’ UnionPay cards from other banks.
On the 12th, the reporter interviewed lawyer Li Yangyang of Heilongjiang Tongchang Law Firm on this matter. Lawyer Li believes: “As a financial service institution, banks should provide UnionPay card holders with universal deposit, universal withdrawal and inquiry services. Shanghai Pudong Development Bank has no right to seize, destroy or retain Ms. Secretary’s CCB bank card. If the card has been reported lost , you should also actively contact the bank where Ms. Depositor has an account, and the bank will issue corresponding certificates and decide whether to resume the card and continue to use it according to the customer’s wishes.” Lawyer Li said that if there is a problem with the bank card, it should be handled by the card-issuing bank. Other banks such as If you find any problems, you should contact the card-issuing bank promptly and handle them properly. During this negotiation process, if the mobile phone of the party concerned is smashed, the lobby monitoring should be called to clarify the responsibilities, and the responsible party should compensate within a reasonable range. (Clues provided by “News 110”)
Harbin Daily reporter Huang Yanjun