At 23:59 on December 18, a magnitude 6.2 earthquake occurred in Jishishan County, Linxia Prefecture, Gansu Province, with a focal depth of 10 kilometers. So far, the earthquake has caused casualties in Gansu and Qinghai areas, and damaged some water, electricity, transportation, communications and other infrastructure.
Disaster is an order! Are employees safe? Did the customer make a report? How was the damage at and near the epicenter?
The situation in the earthquake zone late at night touches the hearts of CPIC people!After the earthquake, CPIC Life Insurance Co., Ltd. and its headquarters and branches collaborated to activate the emergency response mechanism for major disasters as soon as possible. Local organizations in Gansu and Qinghai established major disaster response teams overnight to activelyVerify the information of each business channel. While verifying to ensure the safety of the workplace and personnel, focus on personal insurance, auto insurance, home insurance losses and customer reports.claims front-line personnel immediately entered the emergency response and went all out to provide various emergency response work to protect the safety of people’s lives and property to the greatest extent.
At 6 a.m. on December 19, China Pacific Insurance Gansu and Qinghai disaster commandos rushed to the disaster-stricken areas, actively contacted local government departments, obtained and proactively checked out insured customer information, and opened a green channel for claims settlement. Claims handlers are on call 24 hours a day. Local property and life insurance Branch offices quickly arrange to set up on-site claim reporting and rescue points to facilitate insurance claims and rescue. At the same time, for the severely damaged vehicles insured by China Pacific Insurance this time, a presumption of total loss will be carried out on site, and the customer will be immediately compensated in advance after collecting all necessary documents.
So far, China Pacific Insurance has received 17 earthquake-related auto insurance reports in Jishishan County, Linxia. China Pacific Insurance will continue to pay attention to the disaster situation and activate the 95500 national customer service hotline emergency response mechanism to ensure that the hotline is stable and smooth; China Pacific Insurance customers and their families can use the company’s official website, “Pacific Insurance” APP and “Pacific Property Insurance” and “Pacific Life Insurance” WeChat services Report the case through various online self-service methods such as the number 1. China Pacific Insurance will continue to provide secondary disaster prevention and other services to ensure the safety of people’s lives and property. Once it is confirmed that a customer is in danger, the policy promises will be fulfilled quickly while paying attention to humanistic care.
China Pacific Insurance launches nine service initiatives
(1) Accept case reports and consultations 7*24 hours
The national unified customer service hotline 95500, “Pacific Insurance” APP, official website and “Pacific Property & Casualty” and “Pacific Life” WeChat service accounts accept case reports and consultations 24/7, and provide services and assistance to individuals and corporate customers in need at any time. . (2) Actively check customer information
Actively obtain the list of disaster-damaged persons through multiple channels, comprehensively investigate customer accident information, and proactively contact cooperative units to provide condolences and claims services.
(3) Services without insurance policy
Customers do not need to provide insurance policies when applying for claims and can directly apply for claims processing. (4) Simplifying claims information
Accident proof materials are simplified. If the list of accidents officially announced by the government can prove that a customer has suffered an insured accident, they can apply for a claim in advance. (5) Cancel designated hospitals and fee restrictions
For customers who require emergency treatment due to accidents, restrictions on visiting designated hospitals and compensation restrictions on out-of-pocket expenses will be canceled during the emergency treatment period.
(6) Simplified appraisal procedures If the customer’s injuries caused by the accident have been clearly diagnosed by the hospital and have met the payment conditions stipulated in the contract, no additional appraisal will be required. (7) Provide prepaid and door-to-door services
If a customer is covered by insurance due to an accident, the company will take the initiative to prepay the claim to meet the customer’s needs; after the conclusion of a particularly major case, the company will take the initiative to express condolences to the customer and deliver the claim. (8) Provide corresponding disaster prevention and loss prevention services
Pay attention to the development and changes of the disaster situation at any time, proactively conduct return visits to major customers, carry out earthquake prevention knowledge promotion, provide corresponding disaster prevention and loss prevention services, and prevent secondary injuries. (9) Provide humanistic care services
On the basis of respecting the wishes of the client’s family, we provide humanistic care services, promptly pay compensation in a time and manner acceptable to the client, and fulfill the policy commitments.