On December 27, the Tianjin Insurance Industry’s Experience Exchange and Summary Conference on Supporting Flood Control and Post-Disaster Reconstruction was grandly held in the Tianjin Auditorium.
In the face of heavy rain disasters, Tianjin’s insurance industry adheres to the principle of putting people first and life first, and adheres to the principle of “handling special matters, dealing with urgent matters urgently, paying all the compensation that should be paid, and paying early and quickly”, and has effectively fulfilled its promise of “sharing the wind and rain” to Practical actions have demonstrated the political and people-oriented nature of financial work.
At the meeting, the Tianjin Insurance Industry Association announced a notice on commending advanced groups and individuals in supporting flood prevention, disaster relief and post-disaster reconstruction work, and commended 6 “Outstanding Contribution Units”, 10 “Pioneer Teams”, and 18 “Pioneer Surveyors” with outstanding performance. Models” and 10 “Excellent Claims Models” were notified and commended.
Ping An Property & Casualty Tianjin Branch won four awards: 1. The branch won the honorary title of “Outstanding Contribution Unit” in supporting flood prevention and relief and post-disaster reconstruction; 2. The vehicle cost team of the Claims Management Department won the honorary title of “Pioneer Team”; 3. Claims Management Du Xuan from the Consumer Rights Protection Department and Cao Yunmeng from the Consumer Rights Protection Department were awarded the honorary title of “Pioneer Exploration Model”; 4. Liu Huan from the Consumer Rights Protection Department was awarded the honorary title of “Quality Claims Model”.
At the meeting, Qian Honghua, Secretary of the Party Committee and General Manager of Ping An Property & Casualty Tianjin Branch, exchanged experiences on “implementing the original intention of ‘insurance for the people’ on the front line of flood prevention and disaster relief”. During the heavy rain disaster, Ping An Property & Casualty Tianjin Branch raised its political stance, adhered to the original intention of “insurance for the people”, implemented government and regulatory requirements, smoothed the green rescue channel, simplified the claims process, and made every effort to provide flood prevention and relief insurance services, and played its role Social “stabilizer” role. Front-line employees fought continuously, were not afraid of fatigue, and devoted themselves to intense work day and night, demonstrating the industry style of tenacity and dedication, and safeguarding the safety of Haihe and the happiness of the people with practical actions.
In the future, Ping An Property & Casualty Tianjin Branch will remain firm in its original aspiration for the industry, take serving the people, serving the real economy, and serving social stability as the starting point and goal of promoting the company’s high-quality development, and effectively play a role as a social “stabilizer” and an economic “shock absorber” It plays the role of “instrument”, uses new financial practices, implements new development concepts, realizes the resonance of its own development and regional development, provides strong support and contributes insurance power to Tianjin’s comprehensive construction of a socialist modern metropolis.
“Facing difficulties and protecting customers with professional skills”
——The deeds of the vehicle cost team of the Claims Management Department
During the occurrence of heavy rains and floods, the vehicle cost team of the Claims Management Department undertakes the work of determining and verifying losses in major cases. During the period, there were nearly 4,000 auto insurance and non-auto insurance catastrophic damage assessment cases. The average number of cases per person in the damage assessment team was over 100 cases per day. Among them, the large-scale loss assessment team handled nearly 300 difficult cases, and the compensation amount accounted for more than 60% of the total auto insurance catastrophe amount. . The team is on duty around the clock and uses professional skills to quickly solve various types of difficult cases involving engine losses, new energy vehicles, and total losses. In order to ensure that cases are approved and paid in a timely manner, all employees at the vehicle and property guidance and adjustment positions canceled their vacations and worked overtime for many consecutive days. The number of cases processed and the compensation rate for the amount in that month both reached over 95%. During this process, the vehicle cost team collected experience in handling various cases and formulated the Tianjin industry standard for damage assessment of flooded vehicles, reflecting the professionalism and value of Ping An’s claims team.
“Seize every second, respond in real time, and use actions to fulfill the promise of insurance.”
——The advanced deeds of Du Xuan from the Claims Management Department
On August 3, 2023, a flood in a warehouse in Zhuozhou caused a large number of books to be submerged in the warehouse, making customers extremely anxious. After receiving the report, Du Xuan from the Claims Management Department rushed to Zhuozhou on August 4 and entered the scene after wading for 1 kilometer on foot. About 1.5 meters of water entered the entire warehouse on site, and a large number of books were in urgent need of rescue. Due to the lack of manpower and material support due to the local disaster, Du Xuan did not hesitate to take out all the food he carried and give it to customers, while helping customers rescue damaged books. In response to this case, the company urgently launched the rapid compensation procedure for major disasters, completed the damage verification work on the same day and paid a compensation of 1.1 million yuan in a timely manner. Afterwards, the customer specially sent a thank-you letter to express his gratitude for Ping An’s professional and enthusiastic service and to pass on this positive energy.
“Fight continuously day and night, strive for excellence, and create value.”
——The advanced deeds of Cao Yunmeng from the Consumer Rights Protection Department
Cao Yunmeng, a claims adjuster from the Consumer Rights Protection Department, is responsible for damage assessment in the Xiqing Temple area. Affected by Typhoon Dusu Rui, Cao Yunmeng was responsible for more than 100 flooded vehicles in the area that needed to be assessed for damage. During the day, he visited repair shops to discuss vehicle repair packaging and damage assessment plans. At night, he worked overtime for more than 10 consecutive days until late at night to handle cases. He looked for claims settlement options for customers. For this reason, it has won high praise from customers. During the disaster, countless claims adjusters like Cao Yunmeng stayed by their side to protect the safety of their property.
“Professional loss assessment, quick claims settlement, and safeguarding customer interests”
—-The advanced deeds of Liu Huan from the Consumer Rights Protection Department
At the end of July, there were heavy rains in Tianjin for several consecutive days, and a large number of flooded vehicles were towed to the repair shop to await damage assessment and repair. Liu Huan, who is responsible for the damage determination of major vehicles and objects, is in charge of Xiqing District. This area is the concentration point of this rainfall, and the survey and damage assessment is under great pressure and the task is heavy. During this period, Liu Huan took on dozens of difficult cases of flooded vehicles. Through efficient communication, the settlement rate of damage assessment of flooded vehicles reached over 98% in less than half a month, ranking first among the team in the settlement rate. Especially when dealing with flooded car cases involving engine damage, he quickly identified the engine damage by using detection tools, eliminating the need to wait in line for disassembly, greatly shortening the damage assessment and repair time, and at the same time protecting the value of the customer’s vehicle.