Ping An Property & Casualty Tianjin Branch makes every effort to prevent floods
Since July 29, Tianjin has issued a typhoon warning and launched a three-level emergency response for flood control. Some areas were hit by heavy rain. Auto insurance and property insurance claim settlement services, and at the same time cooperate with a number of cooperative rescue units to provide rescue services for customers in danger at the first time, and open multiple property insurance smart claim settlement platform ports at the same time, real-time observation and protection of customers, ready to start the “rescue- Claims-maintenance” trinity solution to provide customers with the best quality and speedy rescue and assistance.
According to statistics, as of 24:00 on August 1, Ping An Property & Casualty Tianjin Branch had received a total of 971 reports of flooded vehicles, dispatched more than 300 investigation vehicles, invested more than 400 person-times of investigation manpower, and dispatched more than 230 directional rescue vehicles from cooperative units car.??
Ping An Property & Casualty Tianjin Branch relied on the Group’s technology system to target the flood-prone map released by Tianjin City, combined with the Hawkeye system to check the risk points, and issued early warnings for key customers who were in danger of flooding within three years. Affected by the heavy rain, the number of reported cases continued to increase , the orange figure kept shuttling through the streets and alleys of Jinmen. At the same time, in order to ensure that all cases can be tracked and dealt with in a timely manner, the Consumer Protection Department arranges background personnel to track the reported cases case by case, and conduct customer diversion through online and SMS guidance.
It is reported that on August 2, claim adjuster Lu Xiao received a call from a young car owner. From the panic on the phone, Lu Xiao learned that the customer was in danger for the first time, and accidentally drove the car into a deep water area, causing a car accident. When the vehicle was turned off, Lu Xiao immediately turned around while calming the customer’s emotions.
At the scene, he arrived at the customer in only 13 minutes, wading to help the customer push the car to the shallow water area. After completing the survey, he explained to the customer in detail the various precautions for driving in rainy days, and then ignored the wet The clothes turned around and went to the next mission location. He is just a microcosm of Ping An’s claims adjusters. All Ping An’s claim adjusters use their perseverance to face the storm in their jobs, and use firm actions to practice Ping An’s heart-warming services.
On the other hand, property insurance claims also used the smart claims platform to escort customers during the typhoon disaster. Before the typhoon affected Tianjin, the annual catastrophe response team of Ping An Property & Casualty Tianjin Branch deployed an emergency plan in advance and carried out claims A series of work arrangements such as special training for personnel, reorganization of the claim settlement process, and manpower deployment ensure that after the accident occurs, they will go to the front line of claim settlement service as soon as possible, effectively protecting the safety of customers’ lives and property, and protecting the safety of customers. At the same time, taking advantage of the advantages of Ping An’s data interconnection platform and channels such as Ping An Good Car Owners, it provides corporate customers with rainstorm safety reminders and “flood disaster prevention measures” reminders, and simultaneously promotes online self-service reporting and claim settlement channels; real-time monitoring of case changes and timely increase of cases Diversion and dispatching optimization measures to ensure rapid response to cases; arrange all claim settlement personnel to be on standby, increase manpower support for remote operations, actively guide customers to deal with the scene, and assist customers to solve problems. At the same time, it cooperates with a number of adjustment and assessment companies and external repair units to ensure that the investigation and damage assessment of rainstorm cases can be completed quickly, and at the same time provide customers with professional maintenance solutions.
On the morning of July 31, the 95511 hotline received a report from an engineering insurance customer, claiming that the construction in progress was damaged due to the rainstorm, and the accumulated water had overflowed the engineering access road and foundation pit, and other damages were unknown. Claims adjusters Du Xuan and Meng Yan contacted the customer immediately after receiving the task, agreed on the time and location of the survey, and immediately drove to the scene in the heavy rain. On the way, due to water and muddy roads, the driving was slow. Thinking of the customers waiting anxiously, they decisively chose to abandon the car and walk 3 kilometers to the damaged site in the rain. While calming the client’s nervousness, they accompany and guide the client to actively rescue the emergency, effectively avoiding the further expansion of losses. After that, the investigation of the specific situation of the damaged project was completed, and the rights and interests of customers were protected to the greatest extent.
In the face of typhoon and rainstorm disasters, Ping An has love, and its efficient and fast claim settlement mechanism and service experience have won unanimous praise from customers. Ping An Property & Casualty Tianjin Branch will continue to implement the concept of “professionalism creates value” and provide customers with safe, simple and warm claims settlement services.
