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Minsheng Credit Card: Do you know about the eight rights of consumers?

Minsheng Credit Card: Do you know about the eight rights of consumers?


With the development of social economy, consumers’ awareness of rights protection is gradually increasing. Here, Minsheng Credit Card will talk to you about the eight rights.

1. The right to property security

Financial consumers enjoy the right not to be harmed to the person and property not to be threatened or infringed in accordance with the law in the process of purchasing financial products and receiving financial services.

Financial institutions shall protect the property safety of financial consumers in the process of purchasing financial products and receiving financial services in accordance with the law.

2. The right to know

Financial consumers have the right to know the true situation of the financial products they purchase or the financial services they receive.

Financial institutions shall disclose information that may affect their decision-making to financial consumers in a timely, truthful, accurate and comprehensive manner in plain language, fully remind them of risks, and must not make false or misleading publicity.

3. Right to choose independently

Financial consumers have the right to independently choose business institutions that provide financial products or financial services, have the right to independently choose product varieties or service methods, and enjoy the right to decide whether to purchase financial products or receive financial services.

Financial institutions should fully respect the wishes of financial consumers, let consumers make their own choices and decide whether to purchase financial products or accept financial services. reasonable conditions, and shall not use misleading means to induce financial consumers to purchase other products.

4. Right to fair dealing

Financial consumers have the right to fair and equal transactions when purchasing financial products or receiving financial services, have the right to obtain quality assurance, and have the right to refuse compulsory transactions by operators.

Financial institutions shall not set transaction conditions that violate the principle of fairness, and restrict financial consumers from seeking legal remedies.

5. The right to claim compensation according to law

In the process of purchasing financial products or receiving financial services, in addition to the losses caused by voluntarily assuming the risks that have been reminded, when financial consumers suffer personal or property damage, if the financial institution is indeed responsible, the financial consumer has requested the financial institution right to compensation.

Financial institutions should earnestly fulfill their responsibilities, improve the quality and efficiency of handling financial consumer complaints, and accept social supervision.

6. The right to education

Financial consumers have the basic right to receive education on financial consumption knowledge, especially professional knowledge education on how to protect their rights when their rights are violated.

Financial institutions should further strengthen financial consumer education, actively organize or participate in financial knowledge popularization activities, carry out extensive and continuous daily financial consumer education, and help financial consumers improve their awareness of financial products and services and their ability to protect themselves. Improve the financial literacy and honesty and trustworthiness awareness of financial consumers.

7. The right to be respected

Financial consumers have the right to be respected for their personal dignity and national customs and habits in the process of purchasing financial products and receiving financial services.

Financial institutions shall respect the personal dignity and ethnic customs of financial consumers, and shall not discriminate against financial consumers based on their gender, age, race, ethnicity or nationality.

8. Right to information security

Financial consumers have the right not to have their basic information and financial information known by non-related personnel of financial institutions, and not to be inquired or disseminated by non-statutory institutions, any units and individuals.

Financial institutions should take effective measures to strengthen customer information management, strictly prevent and control the risk of financial consumer information leakage, and ensure the security of financial consumer information.



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