During the “Financial Consumer Rights Protection Education and Publicity Month”, Industrial Bank Tianjin Branch actively organized and carried out financial consumer rights protection education and publicity activities in the community with the theme of “Promoting Financial Services to Protect Consumer Rights”. The purpose of this activity is to actively fulfill the bank’s consumer rights protection responsibilities, popularize financial knowledge to the public, and improve the public’s ability to identify financial risks.
During the event, staff from Industrial Bank Tianjin Branch went deep into the community and brought vivid and practical publicity on the protection of financial consumer rights to residents and friends in the community. The atmosphere at the event was warm and attracted many residents to participate.
A staff member of Industrial Bank Tianjin Branch said: “In today’s complex and ever-changing financial environment, we are well aware of the importance of protecting the rights and interests of financial consumers. This event is a concrete action by our bank to actively give back to the society and fulfill its social responsibilities. . We hope that through this event, we can help community residents improve their awareness of financial risk prevention and understand and protect their legitimate rights and interests.”
At the event site, staff popularized relevant knowledge on the protection of financial consumers’ rights and interests to residents through explanations, demonstrations and interactions. It includes practical knowledge on how to identify and prevent financial risks such as telecommunications fraud and illegal fund-raising, as well as how to handle banking business through formal channels. At the same time, in view of the endless financial fraud methods that have emerged in recent years, through case analysis, the harm of fraud and prevention techniques are revealed to residents.
The implementation of such activities not only improves the financial knowledge level of community residents, but also enhances their awareness of risk prevention. At the same time, it also strengthens the connection between the bank and the community, winning the trust and praise of community residents.
This time, the Tianjin Branch of Industrial Bank organized financial consumer rights protection education and publicity into the community activities, and implemented the “customer-centered” service concept with practical actions. Industrial Bank Tianjin Branch will continue to increase the popularization of financial knowledge and contribute to improving the public’s financial literacy and risk prevention awareness.