Inclusive finance | “Don’t see outsiders” when you come to China, pay with your heart?? Bank of Shanghai actively responds to the payment service needs of foreigners coming to China
In order to implement the “Opinions of the General Office of the State Council on Further Optimizing Payment Services and Improving Payment Convenience” and in accordance with the requirements of the People’s Bank of China’s recently held meeting to promote the optimization of payment services for financial institutions in Shanghai, the Bank of Shanghai acted quickly to continuously optimize cash change services and innovate. Mobile payment products actively provide more high-quality, easy-to-use and efficient payment services for foreigners coming to China.
Say “China welcomes you” with actions
Mr. Marvin is a “foreign son-in-law” from Germany who has settled in China for many years. Unlike Germany’s credit card payment, the convenience brought by China’s scan-code payment left a deep impression on him.
When Mr. Marvin was shopping in the central business district of Suzhou recently, he was attracted by the promotion of Shanghai Bank’s payment facilitation services. His foreign colleague is coming to China for a short-term job and wants to know first whether foreigners using overseas credit cards can also scan QR codes to pay.
The staff of the Bank of Shanghai enthusiastically handed over the English version of the promotional brochure, introduced in detail how to bind overseas credit cards for mobile payment, and guided him to use the Bank of Shanghai Huapay “TOUR CARD” payment product.
During the exchange, Marvin said that the convenient online and offline payment environment made him feel more friendly to China. The diversity and inclusiveness of payment made more “foreigners” like him willing to travel and develop in China.
In order to better serve foreigners coming to China, Bank of Shanghai has issued a multilingual payment service guide and arranged multilingual service training to improve the professional capabilities of front-line personnel and ensure the service level for foreign customers.
A “package” specially designed to treat “acclimatized”
Although online services are efficient and convenient, for foreigners arriving for the first time, cash services are more intuitive and familiar, playing the role of “covering the bottom”. To this end, the Bank of Shanghai has launched a “standard coin purse” to manage foreign currency exchange services and supply cash at its outlets, and actively expands foreign currency exchange points to welcome “visitors” from all directions.
“Nihao! Wo wants to change some money.”
Mr. Ou, an American tourist who came to China for the first time, just landed on the plane and wanted to experience Nanjing’s local specialties right away. When he touched his pocket, he realized that he had forgotten his credit card, so Mr. Ou walked into a Shanghai bank on the street and wanted to try to exchange 200 US dollars in cash into RMB.
After understanding the needs of customers, the Xuanwu Branch of the Bank of Shanghai led them to the cash cabinet. Within a few minutes, the cash counter service specialist quickly completed the foreign currency exchange business for the foreign customer in fluent English, and thoughtfully equipped the customer with a small denomination banknote “coin purse” to facilitate daily use during the customer’s travels, and proactively introduced it to the customer. Food and attractions around the outlet.
“Excellent! I love it so much!” Mr. Ou was overjoyed after receiving the carefully assembled “coin purse” and gave thumbs up to the Shanghai Bank staff for their enthusiastic and meticulous service.
In order to further optimize payment services for customer groups such as overseas visitors to China and the elderly, Bank of Shanghai has conscientiously provided “coin wallet” cash services and “Hua Pay” scan code payment services, and at the same time strengthened publicity and promotion work. We will take practical actions to provide a safer and more convenient service experience, and make every effort to promote the implementation of convenient payment measures.
