In order to actively implement the unified deployment of the State Administration of Financial Supervision and Administration, China Pacific Insurance’s China Pacific Property & Casualty Insurance, China Pacific Life Insurance, and Pacific Health Insurance Shanghai Branch (hereinafter referred to as “China Pacific Insurance”) jointly launched the 2023 “Financial Consumer Rights Protection Education” Publicity Month” activity, and held a joint construction activity of China Pacific Insurance Shanghai Consumer Protection Demonstration Zone on September 23.This event is based on“Gather financial power to create a better life”With the theme of improving consumers’ financial literacy, enhancing financial security awareness, and promoting a fair and orderly market, it aims toPopularize financial knowledge and spread the positive energy of financial consumer protection.
Party building leads the promotion of consumer protection, and consumer protection fulfills the original intention of the people.CPIC actively explores a new model of in-depth integration of “party building + consumer protection”. Service officers at all levels give full play to the role of demonstration and leadership, focusing on the theme of “consumer protection and fulfilling the original intention for the people”. At the same time, China Pacific Insurance also carried out “neighbor party building” activities with Jiaxing Road Street, Hongkou District, Shanghai, to effectively fulfill the responsibilities and responsibilities of financial state-owned enterprises that put the people first, and actively create a new situation of full service and consumer protection for everyone.
Listen to the voices of customers, change perspectives and improve services.China Pacific Insurance has always been committed to optimizing customer service and improving customer experience. It has established an “executive listening” mechanism to listen to customers’ voices and understand their pain points and needs, laying the foundation for strengthening the bond between the company and customers, improving service quality, and effectively protecting the legitimate rights and interests of consumers. important foundation. At the event site, China Pacific Insurance invited senior customer representatives to talk about “CPIC Services in Their Minds” from the perspective of customers to promote the optimization and improvement of the company’s services. At the same time, China Pacific Insurance hired customer representatives as “financial consumer protection supervisors” of China Pacific Insurance Shanghai Consumer Protection Demonstration Zone to help make financial consumer protection work more practical and detailed and spread the power of financial consumer protection.
Innovate and coordinate governance to create a consumer protection demonstration model.In order to further enrich the connotation of the Shanghai Consumer Protection Demonstration Zone, fulfill social welfare responsibilities, and create a “Shanghai Model” demonstration benchmark for consumer rights protection, China Pacific Insurance took proactive measures to innovate a new model of multi-dimensional collaborative governance of consumer protection.One is extensionDiversified dispute resolution “tentacles”.Strengthen cooperation in the field of consumer protection, and signed the “Memorandum on Comprehensively Strengthening Consumer Protection Work” with the Shanghai Banking and Insurance Regulatory Center.Promote the protection of financial consumer rights and interests towards a new pattern.The second is to establish a collaborative education and propaganda model.China Pacific Insurance, Hongkou District Consumer Protection Committee and Shanghai Banking and Insurance Regulatory Center continue to carry out various forms of consumer education and publicity activities.And established a “Financial Consumer Protection Blue Pioneer Volunteer Service Team”,Carry forward the volunteer spirit of serving the people,continuedConvey the warmth of financial consumer protection.
Focus on key groups and improve the effectiveness of consumer protection education and publicity.The day of the event coincided with the opening ceremony of the Asian Games. In order to create a strong publicity atmosphere, this event relied on the venue advantages of the Youth Health Promotion Center to organize on-site leaders and guests to visit the venue in depth, conduct interactive customs clearance experiences with youth groups, and place on-site displays The publicity booth focuses on “one old, one young and one new” to popularize financial consumption knowledge, distribute risk warning leaflets, etc.Youth Health Promotion Center isThe first “immersive” sports and health experience venue in China,This event will further deepen the “consumer protection + comprehensive health” service concept and make a positive contribution to building a harmonious, healthy and stable financial environment.
At the event site, a licensing ceremony for China Pacific Insurance Shanghai Consumer Protection Demonstration Zone was also held. Li Jieqing awarded the title of “China Pacific Insurance Consumer Rights Protection Demonstration Zone” to China Pacific Property & Casualty Insurance, China Pacific Life Insurance, and Pacific Health Insurance Shanghai Branch. The successful holding of this licensing event marks a new starting point and a new chapter for CPIC Shanghai Consumer Protection Demonstration Zone. The company will take this opportunity to continue to fulfill its original mission of “consumer protection for the people” and improve the quality of its services to the people. Effectively, convey the warmth of financial consumer protection, and strive to create a consumer protection demonstration benchmark.
face to the future,CPIC Shanghai Consumer Protection Demonstration Zone willContinuously promote optimization and upgrading, and adhere to the concept of “CPIC cooperates with strong forces to jointly build a consumer protection demonstration zone” and in accordance with the overall requirements of “one step forward, one step in depth, and one step ahead”, extensively jointly mobilize the forces and resources of all parties, and further Build a “big consumer protection” work pattern.