At 23:59 on December 18, a 6.2-magnitude earthquake occurred in Jishishan County, Linxia Prefecture, Gansu Province. Faced with a sudden major disaster in the cold winter, China Pacific Insurance paid close attention to the disaster area and acted quickly, with group leadership, production and life linkage, and general and branch coordination.Local agencies in Gansu and Qinghai sent staff to the scene overnight,Set up a claims service point to provide on-site services and deliver emergency relief materials at the same time,Help local residents alleviate the difficulties caused by disasters. On December 20, China Pacific Insurance announced that it would donate RMB 10 million to the disaster-stricken areas of the “Jishishan 6.2 magnitude earthquake” to be used for emergency rescue, people’s livelihood assistance, post-disaster reconstruction and other related work in the disaster-stricken areas, and to bring warmth in the cold winter to the people in the disaster-stricken areas. and strength.
At 10 a.m. on December 20, Fu Fan, Secretary of the Party Committee of China Pacific Insurance Group, made a video call to express condolences to the frontline cadres and employees stationed in the disaster area. While urging everyone to pay attention to safety, he also sent CPIC services and care of “responsibility, wisdom, and warmth” to the disaster area. around the masses.
To rush to the epicenter, every second counts.At 6 a.m. on December 19, China Pacific Insurance Gansu and Qinghai disaster commandos rushed to the disaster-stricken areas, quickly connected with local government departments, proactively checked out insured customer information, opened a green channel for claims settlement, and claims adjusters are on call 24 hours a day. Local branches of property and life insuranceArrange and set up on-site claims reporting and rescue points as soon as possibleat the same time, the catastrophic commando team of China Pacific Insurance Gansu and Qinghai branchesActively cooperate with local civil affairs departments in disaster relief work,Purchase mineral water, instant noodles, bread, military cotton-padded clothes, tents and other support suppliesto cope with the earthquake rescue challenges brought by persistent low temperature weather,Go all out to assist the people affected by the disaster.
As a responsible insurance company, China Pacific InsuranceActivate the emergency response mechanism for major disasters as soon as possiblelaunching 7*24 hours of accepting case reports and consultations, simplifying claim materials, canceling restrictions on designated hospitals, providing prepaid and door-to-door services, etc.Nine emergency services initiativeslocal organizations in Gansu and Qinghai established disaster response teams overnight to activelyCheck the information of each business channel,Claims front-line personnel immediately entered the emergency response and went all out to provide various emergency response tasks. At the same time, they visited customers with valid insurance policies in the disaster-stricken areas one by one to ensure that customers were provided with heart-warming services in a timely manner. So far, China Pacific Insurance has received 21 earthquake-related reports, and claims settlement services are being accelerated.
Catastrophic disasters are ruthless, but Taibao has love.As a professional and warm insurance institution, China Pacific Insurance has always considered “the great leader of the country” and fulfilled its responsibilities for the country and the people. In the face of major natural disasters, China Pacific Insurance will give full play to its professional advantages in insurance protection and provide our customers with CPIC services of “responsibility, wisdom and warmth” through practical actions.We will do our best to help the affected people rebuild their homes and resume production and life..
In the future, China Pacific Insurance will continue to pay close attention to the progress of the disaster, mobilize the entire company’s efforts to assist the earthquake area, give full play to the functions of insurance as an economic shock absorber and social stabilizer, and ensure that various emergency services, rapid claims settlement and customer care services are advanced in an effective and orderly manner.Implement “finance for the people” with practical actions.