In response to the blizzard disaster, China Life Property & Casualty Insurance Tianjin Branch immediately launched a major disaster emergency plan, integrated resources, strengthened rescue forces, and urgently contacted cooperative agencies to deploy sufficient rescue vehicles to ensure rescue efficiency during snow disasters and make every effort to handle insurance claims. Service guarantee.
1. Use snow as a command to enhance response and disposal capabilities
In the face of the blizzard, China Life Property & Casualty Insurance Tianjin Branch strengthened its claims service capabilities. All claim handlers canceled their vacations, focused on replenishing front-line investigation personnel, and deployed additional night duty personnel to ensure rapid handling of snow disaster accidents.
Recently, the company received a report of an accident on Chenglin Road and Dengzhou Road in Dongli District, Tianjin. After receiving the report, the investigators rushed to the scene and asked the driver to get out of the car and go to a safe place to prevent secondary injuries. When I arrived at the scene and saw the customer anxiously waiting for rescue, I immediately contacted the cooperative service provider to arrange a towing service and tow the customer’s damaged vehicle to the designated location.
2. Be prepared and launch rescue operations quickly
The company recently received a report that an accident occurred in Zhangjiawo Town, Xiqing District, Tianjin. After receiving the report, online investigators learned that due to the deep snow, the driver did not observe the shared bicycle upside down in the snow during the driving process. The bicycle handlebar was stuck in the bumper of the car, rendering the vehicle immobile. The surveyor immediately contacted the road rescue company and worked with the rescue company to complete vehicle rescue as soon as possible.
3. “Dual-line” operations to improve the quality and efficiency of claims processing
Open a green channel for claims settlement, simplify claim settlement procedures and claim documents, and handle accidents for customers as soon as possible through the “online + offline linkage” dual mode, reduce customer waiting time, and ensure rapid rescue and priority repair of customer vehicles.
A few days ago, Tianjin issued a yellow snow warning signal. The roads were slippery, vehicles were crowded, and the number of traffic accidents increased sharply. Online investigators assist customers in solving problems online through the online claim settlement platform, thus avoiding long waiting periods for customers. At the same time, online and offline green claims channels have been opened, the claim process has been simplified, claims documents have been reduced or reduced, and priority has been given to processing, so as to achieve “compensation that can be made quickly and all claims that should be paid”.
The wind and snow are the instructions, and the assistance is the mission. China Life Financial Personnel will go all out and actively assume responsibilities to ensure the safety of people’s lives and property and the overall social stability, and interpret the power of insurance with practical actions.