China Life Insurance: Contribute to the construction of the Chengdu-Chongqing Economic Circle
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In recent years, the use of insurance funds has played an important role in serving the country’s major strategic deployments, real economy, social livelihood and other fields. China Life Insurance Co., Ltd. (hereinafter referred to as “China Life Insurance”) Chongqing Branch actively fulfills its social responsibilities, insists on serving the real economy and serving major regional strategies as the starting point and goal, strengthens financial service functions, and enriches the general public of new citizens. Benefit insurance supply, innovate cross-regional insurance services, optimize the service environment for the elderly, focus on promoting the integration of Chengdu-Chongqing financial services, and contribute to the construction of the Chengdu-Chongqing economic circle.
Diversified innovation enriches the supply of inclusive insurance products
When you come, you are from Chongqing. With the rational flow and efficient gathering of talents from Chengdu and Chongqing, more outstanding talents come to Chongqing and become new citizens and new Chongqing people of Chongqing. Among them, the number of new employment forms of laborers is increasing rapidly.
This year, under the guidance of the Chongqing Municipal Human Resources and Social Security Bureau, China Life Insurance Chongqing Branch will fully participate in the city’s new employment form and entrust the pilot work of occupational injury protection for employed persons, and select immediate Focusing on industries such as distribution, food delivery, intra-city freight, travel, etc., taking riders, online ride-hailing drivers and other new business groups as participants in the pilot program, starting from the lack of occupational injury protection, exploring the mode of purchasing insurance to participate in insurance, Make new business groups obtain medical insurance and economic compensation in a timely manner.
Employment is people’s livelihood. Personnel in new employment forms play an important role in stabilizing employment. The pilot program not only helps to enrich the labor rights and interests of groups in new employment forms, but also greatly promotes the continuous expansion of employment channels and the strengthening of the “reservoir” of new employment forms.
China Life Insurance Chongqing Branch is committed to continuously improving the inclusive insurance protection for new citizens in Chongqing. In accordance with the requirements of Chongqing Municipality’s “Implementation Rules for Financial Support for New Citizens to Live and Work in a Peaceful and Happy Life”, the company actively promotes the inclusive medical insurance “Yukuaibao” for new citizens, and accelerates the development of a package of insurance products and products that are popular in the market, such as personal pension business and exclusive commercial pension insurance. Serve.
Picture: Carrying out “Yu Kuai Bao” publicity, “face-to-face” answering questions
Empowered by technology, insurance services follow new citizens
“Can I apply for a claim in Chongqing for the China Life Insurance I purchased in Sichuan?” Ms. Wang, a customer, dialed China Life’s 95519 customer service hotline to inquire about insurance claims.
Ms. Wang, 40, is from Dujiangyan, Sichuan, and has lived in Chongqing for more than 10 years. In August last year, Ms. Wang was found to have a malignant kidney tumor and was admitted to the hospital for treatment. After understanding the situation, the 95519 agent introduced China Life’s nationwide “Tong Compensation and Tong Payment” service to Ms. Wang. Off-site policy does not affect the timeliness of claims. Within one day after Ms. Wang submitted the claim information, the 150,000 yuan of critical illness insurance was paid to the account.
China Life Insurance Chongqing Branch relies on the national “Tong Compensation and Payment” service to realize insurance services following customers, so that new citizens do not have to travel back and forth between the place of insurance and the place of insurance, which greatly facilitates customers. In 2022, the company provided claim settlement services for 30,261 new citizens, and the amount of compensation reached 51.4809 million yuan.
Picture: The staff exchanged nursing information with the families of the disabled through telephone return visits
For new citizens’ daily insurance policy maintenance service needs, China Life Insurance Chongqing Branch provides customers with nationwide insurance policy business services through smart teller machines, life insurance APP, “air customer service”, 95519, and traditional counters, and solves the problems of new citizens in a one-stop manner. Off-site policy service issues.
In order to establish a sound consumer rights protection system and mechanism and a diversified resolution mechanism for financial disputes, this year, with the approval of the Chongqing Banking and Insurance Regulatory Bureau, the Chengdu-Chongqing Banking and Insurance Consumer Rights Protection Center was established in Chongqing. China Life Insurance Chongqing Branch is also actively participating in related work, and will continue to strengthen regional cooperation and jointly protect the legitimate rights and interests of consumers in the two places.
Chengdu-Chongqing linkage to ensure the care needs of the disabled elderly
“I didn’t expect us to be able to complete the assessment so smoothly in Chengdu.” Grandma Li’s sister said that the long-term care insurance can cover the monthly home care fee of 1,200 yuan, so that daily life can be afforded.
In order to further ensure the long-term care needs of disabled people in different places and promote the “integration” of basic financial services in Chengdu and Chongqing, China Life Insurance Chongqing Branch actively explored and innovated working methods to complete the work for Grandma Li who lives in Chenghua District, Chengdu. Remote evaluation of long-term care insurance, smoothing the channel for remote evaluation of long-term care insurance in Chengdu and Chongqing.
The 66-year-old grandmother Li has no children and cannot take care of herself, so she is taken care of by her sister who lives in Chenghua District, Chengdu. Through a presentation of China Life’s long-term care insurance policy in the Yuzhong District community, Grandma Li submitted an application for long-term care insurance. Soon, after accepting the materials, the Chongqing Branch of China Life Insurance contacted the Chengdu Branch, and its long-term care insurance assessors came to complete the disability assessment information collection for Grandma Li.
According to China Life Insurance Chongqing Branch, long-term care insurance refers to an insurance that focuses on providing nursing protection and economic compensation when the insured loses the ability of daily life, gets old, gets sick or dies. As of the end of 2022, the company has accumulatively paid over 26.24 million yuan in long-term care insurance benefits for 3,270 severely disabled people, benefiting 23,000 disabled people.
From July 2022, China Life Insurance Chongqing Branch, under the guidance of the Chongqing Medical Security Bureau and the Chongqing Banking and Insurance Regulatory Bureau, will explore the working method of “remote collection + local evaluation” in accordance with the principle of “enjoy all you deserve”. Today, off-site assessments have been carried out for 18 disabled people in Chengdu.
Figure: The staff learned about the physical condition of disabled elderly people in different places through online return visits
Through the joint assessment of long-term care insurance in Chengdu and Chongqing with China Life Insurance Chengdu Branch, the long-term care insurance agency in Chengdu will carry out daily life and cognitive , perception and communication skills and other information collection. China Life Insurance Chongqing Branch combines the collected information and case data to assess the disability level of the insured to ensure that disabled people in different places can enjoy relevant insurance benefits.
In order to ensure that long-term care insurance can better meet the needs of citizens, China Life Insurance Chongqing Branch uses online video + offline door-to-door return visit services to understand the rehabilitation and nursing conditions of disabled people. For disabled persons living in territorial jurisdictions, home visits are generally adopted in order to understand the patient’s physical condition more intuitively. For patients who live across cities or in relatively remote areas, online video is adopted, and staff will communicate and guide family members on medication, diet, and nursing care to ensure that the concept of serving the people is implemented in every detail of the work.
Serving entities and integrating into the construction of the Chengdu-Chongqing economic circle
Promoting the construction of a twin-city economic circle in the Chengdu-Chongqing area is a major decision-making arrangement made by the Party Central Committee and an important strategic opportunity to accelerate the construction of a new modern Chongqing. China Life Insurance Chongqing Branch integrates its own development into the overall situation of the country, further exerts its role as the “leading goose” in the industry, adheres to the political, people-oriented and professional aspects of financial work, and strives to create a new situation of high-quality development.
In terms of serving the real economy, in 2022, China Life Insurance Company’s existing investment in Chongqing will exceed 50 billion yuan, of which the scale of alternative investment will be about 2 billion yuan. Focus on strengthening the provision of a package of financial services and security programs for small, medium and micro enterprises, strategic emerging industries, and “One Belt, One Road” enterprises. In 2022, provide 140.82 billion yuan of insurance protection for small, medium and micro enterprises, and provide 6.034 billion yuan of insurance protection for strategic emerging industries, actively play the role of insurance protection, and empower the high-quality development of the real economy.
In 2023, China Life Insurance Company will be deeply integrated into the construction of the Chengdu-Chongqing economic circle, and will always focus on serving the real economy and the implementation of major regional strategies to help Chengdu and Chongqing jointly build the western financial center and vigorously promote Chengdu-Chongqing The integrated development of finance and insurance sings “A Tale of Two Cities” well.
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