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Anchoring the goal of building a financial power, China Construction Bank Tianjin Branch fully launched the 2024 “3?15” financial consumer rights protection education and publicity campaign

Anchoring the goal of building a financial power, China Construction Bank Tianjin Branch fully launched the 2024 “3?15” financial consumer rights protection education and publicity campaign


Strengthening the protection of consumer rights is to fully implement the deployment of the 20th National Congress of the Communist Party of China and the Central Financial Work Conference and the Central Economic Work Conference, practice the political and people-oriented nature of financial work, maintain financial order, prevent and resolve systemic financial risks, and achieve fairness The important work of justice is also a specific requirement for improving the professionalism of financial services.

China Construction Bank Tianjin Branch attaches great importance to the protection of consumer rights and interests, adheres to the goal of fully protecting the eight rights and interests of financial consumers in accordance with the law, incorporates consumer rights protection into business development strategies and corporate culture construction, and fully fulfills the main responsibility of consumer rights protection.

  Focus on finance for the people and effectively protect the legitimate rights and interests of financial consumers.CCB Tianjin Branch resolutely implements the policies of the party and the state from a political perspective, always adheres to the people’s supremacy, adheres to and develops the “Maple Bridge Experience” in the new era, and effectively solves the people’s urgent, difficult and anxious problems. Incorporate consumer rights protection into the entire business process, establish and improve risk management and internal control mechanisms, adopt continuous customer identification and risk monitoring measures throughout the entire process of customer access, survival, and exit, and establish a real-time monitoring and control mechanism for suspicious transactions. We will continue to carry out the investigation and rectification of gambling and fraud risks, optimize the construction of the risk investigation system, create a harmonious and healthy financial environment, and make financial consumption more intelligent and secure.

  Focus on financial benefits to the people and serve the overall economic and social development.CCB Tianjin Branch has taken the lead to coordinate the “three major projects” and the “five major articles”, continue to help Tianjin’s “Ten Actions” change from construction drawings to actual drawings, and jointly promote the practice of Chinese-style modernization in Tianjin. The balance of inclusive finance loans has always ranked first in the industry. It has cooperated with the municipal government to establish a housing leasing sub-fund and Tianjin Jianjin Housing Leasing Fund Partnership. Through the “whole village credit” method, it has solved the bottlenecks in agricultural and rural financing and realized the rural points system and the Tianjin Jianjin Housing Leasing Fund Partnership. The comprehensive service platform for rural revitalization is seamlessly connected, giving full play to the professional advantages of cost consulting to serve the construction of “Xiong’an New Area” and important node national projects of the “One Belt and One Road”. In recent years, the quantity and quality of our customer services have reached a new level, supporting industrial development and consumption upgrading to achieve new progress, serving technological innovation and rural revitalization and achieving new results. Steady operations and the pursuit of high-quality development have become the new normal, making financial consumption richer. , diverse.

  Focus on financial convenience and empower people’s livelihood.China Construction Bank Tianjin Branch leverages its resource advantages, starting from solving outstanding issues of general concern to the people, taking “four grassroots” as the starting point, and focusing on strong confidence to create a comprehensive education and publicity matrix to create a “learn and understand finance” In order to create a good atmosphere of “Believe in Finance and Use Finance”, a “3·15” Consumer Protection Education Zone has been set up in the “Jinxinban” applet, so that people can learn financial knowledge without leaving home and improve the effectiveness of digital education; innovation The “Consumer Protection + Traditional Culture” financial knowledge education and publicity model produced a series of fast animations “Consumer Protection in CCB Dialect” to convey consumer protection knowledge in a way that the masses like to hear and see. We will continue to promote the upgrading of financial services suitable for the elderly and build demonstration outlets for services suitable for the elderly. At the same time, we will continue to increase financial services for groups such as the elderly and the young, new citizens, and foreigners coming to China to make financial consumption more considerate and heart-warming.

Financial consumer protection is by your side to protect your rights and prevent risks. China Construction Bank Tianjin Branch will always practice the “people-centered” development philosophy, ensure the people’s sense of gain, happiness and security, forge ahead and do well, and strive to become a financial power in the process of high-quality development. , a tribute to the 75th anniversary of the founding of the People’s Republic of China with work performance!



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